The Natural Philosopher wrote:
On 01/09/16 13:14, tony sayer wrote:
In article , The Natural Philosopher
scribeth thus
On 01/09/16 10:58, tony sayer wrote:
In article , The Natural Philosopher
scribeth thus
On 31/08/16 10:26, tony sayer wrote:
In article , The Natural Philosopher
scribeth thus
On 30/08/16 23:05, tony sayer wrote:

Update. BT India phoned last Friday, to tell me my line was
perfect! I pointed out that there were 2 Open Reach reports
that stated
otherwise as the line is shorted. Today I had another Indian
call to
confirm that my line was perfect and that Open Reach had
repaired the
fault. I was able to point out to India, that they had just
called me on
my landline and the call would not go through. They had then
called my
mobile and I was able to assure them that not only had the
call not gone
through, but my broadband speed had halved from normal. Also the
broadband noise margin had dropped from 12db to 6db between
this morning
and this afternoon! They decided that perhaps they needed to
talk to
Open Reach again!


I think that BT/ Openreach could improve their services no end
if they
bought their own communications back to the UK mainland. Every
Openreach
bloke i have ever spoke to moaned about "bloody India" and what
goes on
or rather doesn't there..

BT is not Openreach. Openreach don't have customer service.

That's handled by BT wholesale and talks only to wholesale
customers -
like BT retail.

You problem is that BT *retail's* customer services are utter
crap and
based in ...well you know where.




I think you'll find that Openreach are closer to BT in practice than
might be thought, seems from what I hear their techs have around
as many
problems as what the public do!..

Yes, but their techs are steps closer to you with an independent
ISP in
the loop instead of BT retail.


Yes they the still have to use "India" for a lot of information they
need..


Not me, not ever since I left BT.

The India call centres are all BT retail.

Not BT wholesale.


I'm referring to Openreach when they need info as to where their
infrastructure and the like is etc..

If they don't know no one does!


That no one knows, I can believe. 3pm yesterday I had a phone
line(not working correctly) and some internet connection. 4.30pm,
neither! I called India who said I would be reconnected by 12 midnight
tonight. 5.30pm yesterday I was reconnected. My phone is just about
working, but the noise margin on BB went from 6db at 9am to 2db by 11am,
killing BB. Rebooting the router down to 2.2M gives me BB connectivity
again, but no clue as to when BT will fix the line problem. Obviously
it's a temperature related connectivity problem, as the day warms up,
the absolute noise levels increase.