writes:

I'm trying to change a cartridge in a Moen bathroom faucet (2 handled
chateau style, see picture below). the problem is that I cannot even
remove the top cap to remove the handle. they say use a screwdriver
or sharp instrument. It doesn't work. I keep scratching the cap.
And suggestions?

https://www.amazon.com/Moen-4920-Cha.../dp/B000TFD6C0

Try he

http://www.moen.com/customer-support...al?id=moen0132

Looks to me like the cap should pry off.

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Dan Espen