On Friday, February 19, 2016 at 1:24:03 PM UTC-5, David L. Martel wrote:
Have you tried Customer Service?

Not since they moved off shore. A few years ago they were extremely
helpful but now all they do is refer to website or read some rote nonsense.


Not since they moved off-shore? Orlando Fl is where they claim to be.

Orlando FL is where the corporate offices are.


So it's been years since you've tried customer service? Why do you think
that customer service, which you haven't called is still bad?
It's an 888 number.

So what?

Corporate Offices in the US and an 888 number doesn't mean that the Customer
Service department hasn't been outsourced and moved offshore.

Is the concept of US based companies using offshore call centers new to you?