Have you tried Customer Service?

Not since they moved off shore. A few years ago they were extremely
helpful but now all they do is refer to website or read some rote nonsense.


Not since they moved off-shore? Orlando Fl is where they claim to be.
So it's been years since you've tried customer service? Why do you think
that customer service, which you haven't called is still bad?
It's an 888 number.

Dave M.