"soup" wrote in message ...

On 02/01/2016 11:38, MM wrote:
Amazon sent an emergency
locksmith, who arrived 10 minutes ago. I'm rather surprised that he
hasn't got it open yet!



What would you do ? Open it in two minutes and get just the call-out
fee or spin the job out to sixteen minutes and get the call-out fee and
the first part of an hour that you are able to charge an entire hour for.

I'd do the job I was asked to do, without ripping off the customer.