On 12/11/2015 2:33 PM, Wade Garrett wrote:

Many companies have utter disdain for their customers! As if they are
*annoyed* that they have them!

Yup, you see that in lots of places-- contempt for your constituency.

Back when I was a cadet many, many years ago, I worked part time in a large
psychiatric hospital.

Sitting in a ward meeting with the staff to review patient progress and
treatment alternatives, we had discussed 4 or 5 particularly exasperating
patients in a row when the ward psychiatrist (who spoke with a German accent)
just plain lost it.

He grabbed a half dozen medical record folders off the stack we were working
our way down, slammed them onto the floor, and exclaimed-- "If it wasn't for
these damned patients, we could really run this ward efficiently."

True story!

If the truth be known, I suspect most people are not "enamored" with those
upon whom they depend for their livelihood. Doctors grumble about patients
(who won't follow their COMMON SENSE orders); teachers grumble about the
lousy students (and their pushy parents); cops complain about the criminals;
etc.

OTOH, I don't know of anyone who was *forced* into a particular profession.
So, it's sort of disingenuous to complain about something that *you* CHOSE
to do! Tired of standing in knee-deep sewage? Then I guess PLUMBING was
probably not a good career choice...

What's particularly galling (to me) is folks who provide products and
services that are not "essential"... i.e., their customers could STOP
using those and not be significantly inconvenienced in any way. Or,
"commodity products" that a customer can EASILY and EFFORTLESSLY obtain
from an alternative supplier!

E.g., for a bank, gas station, grocery store, etc. to not CHERISH its
customers is just plain stupid -- there's another gas station on the
opposing street corner, another bank down the block and another grocer
somewhere within line of sight!