Wade Garrett wrote :
On 12/10/15 3:16 PM, Frank wrote:
On 12/10/2015 2:35 PM, DerbyDad03 wrote:
On Thursday, December 10, 2015 at 1:15:49 PM UTC-5, Eagle wrote:
What do you pay for TV, internet and phone?

That is too broad of a question. If I said $179/month, what would that
tell you? If someone else said $59/month, what would that tell you?

I have Comcast triple play but have to constantly renegotiate cost.
I also have a FIOS line to the house on a land line. FIOS constantly
begs me to switch and I tell them I will if I get the initial offer for
life.

My neighbor across the street just switches service and when initial
offer expires and he cannot get an acceptable price, switches to the other.

Cable companies score at the bottom of the list in most all customer service
satisfaction surveys. Around my way, Comcast offers a very good technology
products- but their customer service and rates suck.

You negotiate a rate with them for 6, 9, 12 months or whatever, but then you
only get if for a month or two and they jack your bill back up. When you
call to complain, you wait on hold a long time, then an offshore CSR that
barely speaks English says she has no authority to adjust rates so they dump
you back on hold until you're escalated to their "Customer Care" person. She
says yes, I see you called on X date but there's no notes from your
conversation and we have no documentation of the rate for the period you say.
However, since you're such a good and loyal customer as well as a nice
person, as a one-time special accommodation, we'll lower your monthly bill a
buck and a half-- or some insignificant amount.

I can understand this happening once, maybe even twice but it happens to me
every damned time-- at least 7-8 repeats in the last few years.

They just jacked up my promotional rate 68 percent. When I called, they said
take it or leave it...so I've been talking to ATT about their U-Verse
service. Service/features are comparable-- though internet speed is slower
but still fast enough-- and the promo price on a 1 year contract if pretty
decent. I'll probably be switching soon.

Hopefully ATT customer service is better...

It sounds like the internet/TV/phone service has your number/scam and
are jacking you off/kissing your booty and scamming/take it or leave it
right back...or am I misreading/understanding you?