On Sun, 27 Sep 2015 10:28:53 +0100, Nightjar cpb wrote:

but it's not "from" Amazon", is it

it's "Dispatched from and sold by XXX"

and presumably it is XXX with whom you have to assert your rights

Your contract is with Amazon, not with any third party they sub-contract
the supply or dispatch to.

Nope. Amazon are just an advertising medium and payment processor - you
are buying FROM the vendor.

Not Amazon, but a very similar site :
http://www.notonthehighstreet.com/about/partner-terms
Have a look at 4C i and iii