On 17/09/2015 13:04, Tim+ wrote:
"mark" wrote:
A year or so ago I switched my phone to Plusnet as part of a phone/Broadband
package.

Since had calls from BT trying to lure me back.

Latest was yesterday. He told me it would be faster and more reliable with
BT. I suggested that the cables are the same so how would it be faster. He
told me that their fibre cables run parallel to the old wire cables. how
can I confirm this?

I don't know enough about it to know if I'm being feed BS, that's why I'm
here.

I was given some attractive deals but I said I would need to see the deals
in writing as it was a lot to take in over the phone. He wasn't allowed.
To me that's in the same area of sales techniques as the double glazing
salesman phoning his manager to get a better price.

He's calling me next week to see what I've come up with after my 'think
about it'.


Any pointers?

Tell 'em to eff off.

Plusnet are basically a BT subsidiary who offer better prices (generally)
and better customer support. There's no reason that a BT line should be
faster or more reliable than a Plusnet one as they're the same lines.

It maybe that your neighbourhood has just been upgraded to FTTC (fibre to
the cabinet) and BT are trying to get their fibre offering in the door to
you before you've checked out Plusnet's pricing.

Tim

What they do not tell you is what happens when you get a problem. As I
Plusnet user I have found them very friendly, supportive and
knowledgeable. The only downside is they are a tad slow, certainly
compared to IDnet my previous supplier, however they a cheaper.