On Sunday, February 8, 2015 at 3:23:03 PM UTC-5, Dottie wrote:
I have a Genie Silentmax 1000 Model 3042 Garage door opener. I bought it 3-21-2012 at Home Depot so it is mostly out of warranty by now. Back in Nov. I started having problems. I would press the opener and the door would go up about two feet - or a little less - and stop. I couldn't get it to work. My neighbor unplugged it in the ceiling and when he plugged it up again, it started working. I called the company that installed it and a man came out and checked it. He could find nothing wrong. I still paid for his service call. Less than 30 days later the samee thing happened. A different man checked it. He found nothing. He suggested I get a surge protector. We had been having some power outages here. I did not have to pay a service charge because it was less than 30 days ... A few weeks later the same thing. I climbed up on the ladder and unplugged the door opener from my new surge protector. When I plugged it back in the plastic "socket" chipped off ... it worked but I wasn't happy with it so I got a new electric socket installed there - thinking that might be the problem. But about two weeks later it happened again. Today is the third time...since the new socket was installed. My son said some of these Genie's had been recalled but I can't find ours listed.. its Sunday. I am waiting for my neighbor to come home from work and "listen" to the noise it's making. Haven't a clue about what the problem is. I really like it when it's working right ... it is very quiet. Just wondered if anybody else had this particular model and if they had similar problems. Thanks.


Sorry -- I had trouble posting my answer. I did test the door opener. I pushed the button and when it had risen about 18 inches, I stopped it. It stopped and stayed in place.

I have cleaned it - every where that I can see dirt -- and I have sprayed it with WD40 in the places I had been told to use it.

I am reluctant to call for a repairman again because it is doing fine now. When I do have trouble again I am going to call a different company and see what they think. The parts and motor are still under warranty. Labor is not.