corporsate stupidity - again
On 4/30/2015 1:30 PM, Larry Blanchard wrote:
I recently bought a medicated mouthwash product and found they had
changed the taste. Not to my liking - tasted awful. So I went to their
site and sent an email complaining and asking if the old product was
still available. I got back the obligatory "your opinions are important"
form letter. The next day I got another (form?) letter offering me a
coupon so I could go get *more* of the product I didn't like!
I sent another email asking if they realized just how stupid that made
them look. So far, no response to that one :-).
This has happened to me before with other companies - seems to be the
standard procedure now.
Ah well, at least some of you will get a chuckle out of it.
It is all about the bottom line.
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