On Tuesday, March 17, 2015 at 9:46:43 AM UTC-4, Mike Marlow wrote:
Mike Marlow wrote:
DerbyDad03 wrote:


I'm curious as to why they replaced the batteries under warranty. If
I understand the terms of the warranty correctly, wouldn't "dead
batteries" after 4 -5 years of use be excluded due to the "normal
wear and tear" clause?



Though it does seem like there is a Catch-22 in the warranty
conditions, all I can say is that I have had my batteries both
replaced under warranty, after maybe 3-4 years of use. No questions
asked. In fact - the service center appologized that they did not
have the smaller batteries that my tools came with, and asked if I
would accept the full size batteries as the replacement battery. Gee...
Here is an excerpt from their warranty page that is somewhat
different from what you found...

*** Begin Included Text ***

3-Year Limited Warranty and LSA
What is Covered? (applies to the 3-Year Limited Warranty, the Lifetime
Service Agreement, and the Recon Limited Warranty)

The 3 Year Limited Warranty, The Recon Limited Warranty and the
Lifetime Service Agreement covers all worn parts in properly
maintained tools. This includes normal wear items such as brushes,
chucks, motors, switches, gears and even cordless batteries in your
qualifying RIDGID® Brand hand held and stationary power tools. These
programs also cover replacement rings, driver blades and bumpers on
RIDGID® Brand pneumatic tools. This service coverage does not apply
to other ineligible RIDGID® Brand products.
*** End Included Text ***

BTW - when I go to my account on the Ridgid website, and display my
registered tools, those that are covered by the LSA are listed, and after
that listing there is a button that links to the warranty section. Pressing
that button takes me to the 3 year, LSA warranty page. Not sure why they
have the difference between this page and the "other" Lifetime warranty
page.


You are correct, sir!

There appears to be (big) differences between Rigid's "3-year Limited Warranty", their "Full Lifetime Warranty" and their "Lifetime Service Agreement"..

The LSA is for *eligible* products that have been registered under an individual's name within 90 days of purchase. For example, I recently bought the Drill, Impact Driver & Radio combo pack. The drill, impact driver, batteries and charger are *eligible* for the LSA, but the radio is not. It says right on the registration page for the combo pack product number that the radio is only eligible for the 3-year Limited Warranty.

I'll bet if we searched around, we'd find products that are covered under the "Full Lifetime Warranty" but not eligible for the LSA. Those covered under the "Full Lifetime Warranty" might not be repaired/replaced if they are simply worn out.

Mystery solved.