Bill wrote:
Mike Marlow wrote:
Bill wrote:
Mike Marlow wrote:
Bill wrote:

It wasn't a direct apples-to-apples comparision. But I thought
that the MasterForce 6"-belt x 9" disk sander looked more robust
than the Ridgid, and it was on sale for $20 less than the Ridgid
unit. Here's another fact,
the nearest Ridgid "Customer Service Center" is at a
rental-station store more than 50 miles from Indianapolis. What
does that say about how much they care about their customers?
Good observation Bill but that begs a whole lot of different
questions. Most retailers have a limit on how long you can return a
product to them - usually not for the duration of the warranty.
Usually more like 90 days or so. With Ridgid products, the
warranty is lifetime - even on batteries, if applicable. So the retail
warranty usually means that at some point you are haveing to
returen your product to the manufacturer - and at that, for a
limited time. With Ridgid, it's lifetime, even if that means you
might have to somehow get the product to an authorized repair center.

Yes, the 100+ mile round trip would make me want to throw the unit in
the garbage (they probably count on that). Oh, that would likely be
two 100+ mile round trips, wouldn't it? Jet's customer service
center is local. Lots of people say Ridgid won't repair a
"bent/wobbly spindle" either. It falls under normal wear, abuse, or
something along those lines.

Ok.

--

-Mike-