You are absolutely right I've rang his manager he said he will look into it on Monday also since found out that as part of fitting the boiler they told me that they would only charge me for the part on the fire and fit it for free, they charged me 78 for the part rang the place they bought it from as they left the packaging and it cost 37.78 inc vat, what a bunch of bananas, so will rip the manager even further on monday