Everything is catch 22. When you buy some thing ususally in the paper work
is some thing to the effect " don't return it to the dealer call us. Here
is a list of our warenty repair places." To me if the dealer is contracted
as a warenty repair shop, it shouldn't matter where the item was bought. He
is representing the parent company and doing the repairs for them. Most of
the time I take it back to the dealer and get a new one or my money back.

Bruce
"Rich" wrote in message
om...
Purchased a nice chainsaw via internet like most of all my tools.

Saw had a brake problem with the chain and I called the local service
center
for warranty work and they said come on down.
Once they found out I purchased it on the internet at the shop they
refused
to work on it as a warranty job since I didnt buy it from them. They cited
low pay from Husky on warranty work and were not willing to do it if they
didnt make the sale.

I called Husqvarna about the problem and they told me that "I need to
understand the dealers perspective" and they have the right to refuse
service, even warranty work when they are an authorized dealer/repair
center.

Most likely it is a simple fix as far as adjusting the brake band on the
clutch but it seems the local dealers are fighting back and I am caught in
the middle.

Who cares about me, they all got my money and in the mean time I have
useless, expensive, orange boat anchor with Husqvarna written on the side.

Anyway be advised if your buying mail order chainsaws.

Rich