I bought mine from Lowes and when it wouldn't start initially I took it
to the one an only Warranty service center in town. He bitched a little
that I didn't buy it from him but did the warranty work on it. Charged
me $5 for a spark plug I didn't need but its a spare now so oh well.
BTW, I didn't buy it from him as I got the saw with a low price
guarantee between Lowes and Sears for $269 (Rancher 55). Dealer wanted
$429, no question in my mind I did the right thing though. $160 is over
half what I paid for it. Lowes wants either $14 or $19 for a chain
(Husky brand), dealer wants $29.

Rich wrote:

Purchased a nice chainsaw via internet like most of all my tools.

Saw had a brake problem with the chain and I called the local service center
for warranty work and they said come on down.
Once they found out I purchased it on the internet at the shop they refused
to work on it as a warranty job since I didnt buy it from them. They cited
low pay from Husky on warranty work and were not willing to do it if they
didnt make the sale.

I called Husqvarna about the problem and they told me that "I need to
understand the dealers perspective" and they have the right to refuse
service, even warranty work when they are an authorized dealer/repair
center.

Most likely it is a simple fix as far as adjusting the brake band on the
clutch but it seems the local dealers are fighting back and I am caught in
the middle.

Who cares about me, they all got my money and in the mean time I have
useless, expensive, orange boat anchor with Husqvarna written on the side.

Anyway be advised if your buying mail order chainsaws.

Rich