philo* wrote in :

A few years back I got almost instant results by writing directly to the
CEO of the company

I used to do that often years ago when I had no success going though
channels when I had a product problem. Usually worked quickly and very
effectively. For example, I wrote the CEO of my former phone company when
for a month or more I couldn't get a repair guy and one showed up in a
couple of days.

Haven't tried it in the past few years though.

--
"Where there's smoke there's toast!" Anon