On Friday, May 2, 2014 2:57:13 PM UTC-4, dpb wrote:
On 5/2/2014 12:27 PM, KenK wrote:

In my experience email is losing its effectiveness. For example, twice this

past week my email to a company with a question/problem was ignored ...



Direct e-mail or thru a web "Contact us" link? I'm not terribly

surprised at an outside email from an unknown domain; I'd be more so if

it were from their own source/link.



Then again, depending on the size of the company and the nature of the

question, I could see response time varying greatly all the way to the

bit-bucket for trivial stuff. I _would_ however, expect an automated

mailer response at a minimum from that route.



--

I've found that some companies respond to emails or the "contact us" forms on their website, but some don't. My guess is that a lot of companies put up websites for advertising but either don't have the staff or understand the need to check their inboxes.