On 04/06/2014 09:23 AM, John McGaw wrote:

On 4/4/2014 11:55 AM, Danny D. wrote:
Long story short, I believe T-Mobile lied to the consumer by claiming
the LG Optimus F3 and LG Optimus L9 have both 4GB of internal memory
and that they can use up to a 32 GB external microsd card.

Without arguing why I feel that way, I just wish to ask here whether
the complaint rightly goes to the FTC or to the FCC?

On the one hand, it's (grossly) false and misleading advertising.
On the other hand, it's a communication device.

Whom would you file the complaint to?
How?

I would complain to neither since both claims seem to be literally true. If
I made such a purchase and wanted somebody to blame for the results then
I'd have to start by blaming myself for not doing a bit of basic research
before the act. Whinging afterward seldom does any good.

When we buy an automobile, we have certain unstated expectations --
motor, wheels, steering wheel etc. We don't need to ask for these
specifically because everybody knows that they're part of the car. When
was the last time you bought a car and the salesman asked "And will you
be wanting headlights with that, sir?"

Maybe that was how it worked 100 years ago, but not for a long time now.

Buying a cellphone, especially the first one, is very different.
First-time buyers don't know what they don't know. Since this is
relatively new technology aimed partially at first-time buyers, the
decent thing is to provide more and better explanation.

Unless the intent is to screw the customers, of course.

--
Cheers, Bev
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ ^^^^^^^^^^^^^^^^^^^^^^
The Marketing Professional's Motto: "We don't screw the customers. All
we're doing is holding them down while the salespeople screw them."

-- Scott Adams