In article m,
Roy Biggins wrote:

On 12/13/2013 03:07 PM, Malcom "Mal" Reynolds wrote:

as to your question, it depends on if you want your client to refer you
and/or give you more work


Good grief, Malformed!

I recently had new furnace and central air units installed.
The dealer did an excellent job installing both.
Based on past and present work performed, I would recommend this dealer to my
closest friends.

I assume that this dealer gets an end-of-year sales rebate from the factory.
I don't feel entitled to any portion of that dealer's rebate.
.

ah, so you believe that the best way to keep existing customers, get new
referrals from these existing customers is to not give them something
that makes them think better of you?