On 11-11-2013, 19:06, Stormin Mormon wrote:
On 11/11/2013 7:01 PM, Wes Groleau wrote:

Well, _sometimes_ tech support has access to someone who can do
something about it. But more often they know nothing and are sternly
ordered "DO NOT DEVIATE FROM THE SCRIPT if you want to keep your
minimum-wage, part-time job."


I mostly end up on the phone with such
drones. Sigh.

Not only that, but some of them are told "If the customer asks for a
supervisor, put on hold hand the phone to your neighbor. If your
neighbor hands you the phone, wait fifteen seconds, then go off hold and
repeat what the script says."

--
Wes Groleau

Armchair Activism: http://www.breakthechain.org/armchair.html