On 11-10-2013 11:50, Wes Groleau wrote:
On 11-10-2013 11:33, RobertMacy wrote:
wrote:
...snip...
So stop whining and join the rest of the lemmings.

My consolation is that when I call the vendor directly [because their
website hangs/crashes/blanks] as they are forced to go through their own
website, they have HUGE delays, multiple apologies at how slow things
run. HA! And, my most enjoyable, when they go down blind alleys, find
nothing, or find incomplete/error information! I quietly say, "That's
why I called you directly."

Wow, you're lucky. What I usually get is "can you reboot your
computer?" Followed by "which version of Internet Explorer do you have?"

If I were lucky enough to get the response you describe, I would handle
it differently from you. I would say instead,

"That's why I called you instead of your incompetent web team."

--
Wes Groleau

€œIsn't embarrassing to quote something you didn't read
and then attack what it didn't say?€�