On Fri, 01 Nov 2013 10:41:17 -0000, The Nomad wrote:

On Fri, 01 Nov 2013 10:12:53 +0000, Gefreiter Krueger wrote:

On Fri, 01 Nov 2013 08:42:48 -0000, Brian Gaff
wrote:

Well, from what I can gather, they seem to be saying that through the
warm periods you are owed some money, b and will refund the overpay,
but as the cost has gone up and its the cold part of the year, based on
what you were paying before y ou need to pay more.
I agree its pretty daft in that they could just keep the overpay and
put it
toward the cold higher priced bills, but I suspect they want to appear
to be being fair.
I'm waiting to see what happens to my bills when the Blue tarrif runs
out.
Brian

The whole point of a direct debit scheme is I pay the same through the
whole year. So cold and warm weather should be irrelevant.

I know I'm using less than the same time last year, enough less that
despite the increased unit cost, I have consumed less value of elec/gas
than the same time last year (they show graphs to tell you on the bill).

I can see that over the last two years the amount of money I owe them
has reduced a lot from 600 quid to 100 quid. So they're actually
refunding me despite me still owing them money. Presumably they've
worked out that at the current rate of money I'm paying each month I
will end up going into credit shortly. If so why have they increased my
monthly payment?

Because!

I've just had a load of missed calls from 0191 number (EDF energy) and as
I'm feeling awkward today when they rang again just now I said Mr N was
not available and could Mr N ring back? No this an out going number
only! I was not on the cheapest tariff, and they could ring again!

So two questions:

1) Why am I not FFS automatically on the best rate? customer service
my ....
2) How the hell do I talk to you if your number wont accept calls?

I fell a slightly shouty call later if I can find a number that won't
cost more than my energy use for a month!

Oh and just tried to change the tariff on line and after going through
the hoops it say "sorry can't change your tariff - contact us! no doubt
on a premium rate number!

/mode Grumpy Git

There should be no tariffs. Well one tariff then. No need to have several. I will accept discounts for direct debit, dual fuel, read your own meter, paperless billing, etc. But why have a choice of tariffs?

EDF are quite a nice company. They let you owe them a lot without charging interest, but they pay you back if you go into credit. They even allowed me to miss a few payments when I couldn't afford them.

I don't like EON though. After I read in the news that they had sent a bailiff round to someone's house for not paying a bill, when the guy wasn't their customer, I vowed never to use them. Then they managed to phone my mobile TWENTY times in 24 hours trying to get me to change to them. I labelled the number as Eon ****s on my phone then every time they phoned after that I answered but kept silent, or swore, or made silly noises.

I also hate British Gas. They convinced me to change by doing some calculation and ending up with a lower monthly payment. When I looked into it further the unit cost was actually higher, so all I'd do is accumulate a debt with them. I changed back immediately.

--
Heaven is where the police are British, the chefs Italian, the mechanics
German, the lovers French and it is all organized by the Swiss.

Hell is where the police are German, the chefs British, the mechanics
French, the lovers Swiss and it is all organized by Italians.