John Rumm wrote:
On 01/11/2013 08:14, Gefreiter Krueger wrote:
Can you understand this gas/electricity bill?

Having reviewed your account, we've noticed that you've paid for
more than you've used with your monthly payments of £74.00.
We'll refund £116.35 to your account on or around 5 Nov 13.

Based on our projections of your future usage at the price on your
tariff, we've flattened your payments with a new Direct Debit
amount at £80.00, starting on 16 Dec 13.

Is it just me or do those contradict each other? Am I using more or
less? Why am I now paying a bigger amount each month AND they're
refunding me money? What the ****?

They aim to have to have you pay about the right amount averaged out
over the year. However this tends to be based on historical usage, and
possibly some prediction of how cold they expect this year to be.


nPower used to change the direct debit every time they read the meter.
So during the light use quarters, I paid more than during the heavy use
quarters. As a result, I was always either in debt, and had to pay more
next quarter, or they decreased it as I was in credit.

--
Tciao for Now!

John.