On 8/7/2013 6:04 PM, Ed Pawlowski wrote:
On Wed, 07 Aug 2013 08:00:26 -0500, Swingman wrote:

On 8/7/2013 5:12 AM, Ed Pawlowski wrote:

Leon, I've always respected your postings here, but this time you did
not come across as the gentleman you usually are. Maybe I'm reading
it wrong, you came across like a spoiled kid that did not get his way.
I hope I'm wrong.

Bull**** ... what Leon expected from Lee Valley is the same service and
attention to detail that his clients have come to expect and demand from
him.


Yes, nothing wrong with that.


It is why Leon is successful in this business, and why Lee Valley
heretofore gained respect and loyalty in their business ... it was Lee
Valley that dropped this ball, and worse, blamed it on the customer.

You are way off base, Bubba ... and indeed wrong.

No you are wrong. Lee Valley did not blame the customer, an
individual that works for them did.

Ok, first off every employee at LV represents LV, they are all the face
of LV. Let the few that want to run thing their way and the company
looses direction and customers suffer. So yes, two different LV
employees blamed the customer therefore LV blamed the customer.



He was wrong and Rob Lee is
taking care of that. Wait for the rest of the story before making
conclusions.


But he got the troops here riled up before getting a second contract
and resolution.

Again, I did nothing to stir the pot except to state facts. Perhaps my
post should have been precluded that some readers might want to leave
the room as the facts might be found disturbing. ;~)


Does LV deserve to be drug through the mud yet? Maybe
at some point, but people are already taking how LV had gone to crap
before the final word was in.

Again, I was stating facts, nothing fiction here and others jumping on
board apparently has similar instances. Perhaps you read way more into
my comments that were intended.



That is unfair and Leon is the person
staring that. Shame on him; I expected better of Leon. Sorry, but I
stand by my comment. If Rob Lee told him the same thing, I'd agree,
but it seems he did not. He is trying to rectify the situation.

Actually my response to Rob responding to my e-mail to him wa that I
wanted no favors but thought he should be brought aware of the situation.



Like everyone else, I've had encounters with poor customer service by
some companies over the years, but I don't whine about it until the
situation is finalized.

I don't think stating facts as they played out was whining. Nor do I
believe that sitting back and waiting for some one else to take the
initiative to correct a problem is going to fix anything.

I have had several contacts with LV and it was not until I contacted Rob
that I felt confident that the situation would be rectified. I posted
every comment and posted every copy of the correspondence here as it
unfolded. If anything I think it might be to LV's benefit that I did
so. I reassured those reading my posts that Rob is still interested in
running his company in the manner that we are accustomed to. Had I not
taken all of this further I would have still had a bad taste in my mouth
and probably would have thought twice about using them when delivery
timing was a factor.
Now if you feel that what I posted was dragging LV through the mud
perhaps that was because the first few contacts I made with a couple of
the LV reps decision to dismiss the problem as customer error left you
feeling that you would not want to be treated that way. From the
beginning they knew that I had a receipt and a confirmation number and
they could not find it. That was their mistake for dismissing the problem.

I'm sorry if you took offense to the way I handled the situation but
having run stores most all of my career the people that take the
initiative to recognize and correct a problem are the people that I
always wanted working for me, not the ones that passed it off and let
the next guy clean up the mess. There are those that get the job done
and there are those that sit back and watch.




I don't jump to conclusions until I find the
real problem. Some businesses deserve bad publicity, but others really
do rectify problems and make things right.

Turns out my suppositions were correct and until I contacted Rob the
situation was going to go unresolved.