In article , Tim
Streater wrote:
In article

rg, Steve Firth wrote:

"David.WE.Roberts" wrote: [snip]

So how can Ikea do it and remain cheap, and B&Q just can't?

Because B&Q don't give a hoot about getting things right.

Since Ikea built some new stores we now have a choice within a
reasonable drive both in the UK and Italy. In Italy B&Q are Castorama
selling exactly the same tat with exactly the same "**** you" attitude.
Ikea are weirdly variable some stores have exceptional customer service
but our closest Italian store sucks as does Croydon.

Given a free choice I would buy garden furniture from Uno Piu (only)
excellent design and quality but either 1000 miles or 100 miles from
home depending on which home.

The thing that really ****es me off about IKEA and will cause me never
to browse there except under conditions of extreme need is the way they
force you walk through the *whole* *****ing* *store* in order to get
out. At least the Lakeside one does and it's *annoying*.

at Croydon, you can pick up a map which shows all the shortcuts.

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