"David.WE.Roberts" wrote:
[snip]

So how can Ikea do it and remain cheap, and B&Q just can't?

Because B&Q don't give a hoot about getting things right.

Since Ikea built some new stores we now have a choice within a reasonable
drive both in the UK and Italy. In Italy B&Q are Castorama selling exactly
the same tat with exactly the same "**** you" attitude. Ikea are weirdly
variable some stores have exceptional customer service but our closest
Italian store sucks as does Croydon.

Given a free choice I would buy garden furniture from Uno Piu (only)
excellent design and quality but either 1000 miles or 100 miles from home
depending on which home.

--
€¢DarWin|
_/ _/