On Monday, April 15, 2013 11:51:49 AM UTC+1, Simon Finnigan wrote:
Andy Cap wrote:

On 12/04/13 16:13, David.WE.Roberts wrote:

I daren't go into B&Q if I am feeling at all out of sorts.



I know I will end up in trouble.



They don't person the row of tills any more, just have one attendant on

the four station automated checkout.



So you have to use the damn thing.





I went into Marks early one day last week and having filled my

mini-trolley, found a queue at the DIY tills "Because the manager has

decided not to open the checkouts." I guess until 9:00AM ! On getting

home I emailed Customer Services and told them it was ridiculous and I

wouldn't be going back unless they had a checkout available. Within 15

minutes I had a reply saying that the local management team had been

contacted and thanks for letting them know. I actually haven't been into

B&Q since they were introduced. As a *choice* they are fine and with a

few items I will use them but if enough people complained and voted with

their feet perhaps they would at least maintain the option.

It should be about what the customer wants, though I can see them

eventually adding a surcharge for use of a checkout!



Andy C



I refuse to use them. Last time I went to a B&Q I was forced to use them,

so went home and complained to the CEO, and ended up with a £50 voucher and

an apology for not having a proper till open.



Everyone should complain about them!

Never mind B&Q its the bloody talking lifts I cant stand,

Doors Closing
First Floor
Doors Opening etc.etc.

Some day I'll bring a can of expanding foam with me Spray that into the speaker grille should sort it out P.D.Q.