On 12/04/2013 16:38, Andy Cap wrote:
On 12/04/13 16:13, David.WE.Roberts wrote:
I daren't go into B&Q if I am feeling at all out of sorts.

I know I will end up in trouble.

They don't person the row of tills any more, just have one attendant on
the four station automated checkout.

So you have to use the damn thing.

I don't mind them all that much. Often quicker than queuing.


I went into Marks early one day last week and having filled my
mini-trolley, found a queue at the DIY tills "Because the manager has
decided not to open the checkouts." I guess until 9:00AM ! On getting
home I emailed Customer Services and told them it was ridiculous and I
wouldn't be going back unless they had a checkout available. Within 15

M&S clearly have a death wish. The last three stores I have been in had
the new layout designed by someone who must have severe difficulties
comprehending the world around them. In one there is no way for people
to get to the quick service tills because the long queues for the main
tills and people trying to get into the shop bar the way. In another the
main down escalator to the food hall dumps you on the exit side behind
the checkouts and everybody then has to fight their way out.

B&Q since they were introduced. As a *choice* they are fine and with a
few items I will use them but if enough people complained and voted with
their feet perhaps they would at least maintain the option.
It should be about what the customer wants, though I can see them
eventually adding a surcharge for use of a checkout!

Quite possibly as the people are a variable cost that can be eliminated
and replaced by robotics. Same is happening in libraries too.

--
Regards,
Martin Brown