On Fri, 12 Apr 2013 16:38:09 +0100, Andy Cap wrote:

On 12/04/13 16:13, David.WE.Roberts wrote:
I daren't go into B&Q if I am feeling at all out of sorts.

I know I will end up in trouble.

They don't person the row of tills any more, just have one attendant on
the four station automated checkout.

So you have to use the damn thing.


I went into Marks early one day last week and having filled my
mini-trolley, found a queue at the DIY tills "Because the manager has
decided not to open the checkouts." I guess until 9:00AM ! On getting
home I emailed Customer Services and told them it was ridiculous and I
wouldn't be going back unless they had a checkout available. Within 15
minutes I had a reply saying that the local management team had been
contacted and thanks for letting them know. I actually haven't been into
B&Q since they were introduced. As a *choice* they are fine and with a
few items I will use them but if enough people complained and voted with
their feet perhaps they would at least maintain the option.
It should be about what the customer wants, though I can see them
eventually adding a surcharge for use of a checkout!

Andy C

To be clear, I'm not at all against automated checkouts - when properly
implemented they can be very good and fast.

It is just that the voice and the timings on the B&Q checkout are
immensely irritating.