On 11/6/2012 10:25 AM, Mike Marlow wrote:
Leon wrote:
On 11/6/2012 12:24 AM, Dave wrote:
On Mon, 05 Nov 2012 22:47:19 -0600, Leon lcb11211@swbelldotnet
You really don't seem to get it. Manufacturers will pop one in the
mail, yes. We are talking retailers. It would cost a manufacturer
more to bill a customer than to give it away. They do not deal
with cash, retailers do.

Gotta disagree with you a bit here Leon. Thinking of Lee Valley
Tools. They *do* absorb the cost and would send you the part. But
then, a large part of LV's marketing model is their customer service.

Agreed! But as you indicate, Lee Valley on a normal basis charges for
shipping pretty much at the top of what you pay for shipping from any
one else. And every thing that I have ordered from LV has come via
UPS so their shipment is insured. They absorb the cost of mam power
to reship and probably the shipping cost but not the replacement cost
of the item lost.


Not too many companies are in the same category as Lee Valley Tools.


This is true and oddly no one complains about their shipping costs.

But - what is different about their shipping policies? The seem to be
pretty much what everyone else does. It does not seem that they are in any
way unique. Again - I may be missing something...



Lee Valley is typically more expensive for the same items than the
competition and typically pretty high for shipping. A great many LV
customers are willing to pay the extra for the better service. They
tend to be way more expensive than Amazon but then again you are paying
for a better service, no hassle return policy, you can find their
telephone number easily should a problem come up. When you buy from
them they can afford to take care of you when things go wrong. And then
they don't give away shipping, on a regular basis.