On Friday, November 2, 2012 11:28:44 AM UTC-5, Steve B wrote:
I bought a tachometer from Northern Tools. It sat in a box for a few years,

and was never connected. I then connected it, and got nothing. I contacted

them, and they said that after a year, they would make no adjustment. If

the device did not work the first time out of the sealed box, I feel it was

defective, and they should replace defective goods. I have bought things

from them, and enough to the level that they send me a hard cover catalog.

What would you do, and what is your opinion of this situation.



I feel that the item was defective as it did not work out of a sealed

antistatic envelope, and they should either give me a credit, a replacement,

or a refund. It was about $40.



Steve

Did you speak to the store manager? If it was still a current product, I can't imagine a reasonable person making a "policy" exchange on a low-cost item like that. But the counter clerk can't make that call.