"Muddymike" wrote in message
news:tI2dnWx4BKqptlvSnZ2dnUVZ8rCdnZ2d@brightview. com...
I have recently changed my car. The new one has a fancy socket in the
glove box that charges and transfers information from my iPhone. I bought
a lead to extend this socket up to a dash mounted phone holder so that I
can see the screen when using the Tom Tom app.

One lead was not long enough so I bought a second and had it
professionally installed behind the dash. Not DIY I know but I didn't
feel confident enough to start pulling the dashboard of a new car apart
to route the cable myself.

When plugged directly into the socket the phone takes a charge. When
connected via the leads the charge symbol shows on the phone screen but
it does not actually charge.

I have queried this with the cable manufacturers who claim it is probably
because two cables linked together is too long a run. They will happily
refund the cost of the cables but won't contribute towards having them
professionally replaced.

Any thoughts on the long run issue or whether they are liable for my
installation costs appreciated.

Mike

Since this "transfers information from my iPhone" it's a fairly specialized
cable. It's quite possible that your symbol means "someone plugged a cable
in" and not "I'm receiving enough juice to charge" (at least this may be
how Apple implemented the interface thinking, if I'm plugged in, a real
Apple product will charge me).

Silly question, but before any work started, did you try these cables
plugged end-to-end to see if they actually worked?

Yes, but I assumed that when the charge symbol appeared the phone was
actually charging. I didn't leave it connected long enough to see if the
phone actually received a charge.

Mike