"Muddymike" wrote in message
om...
I have recently changed my car. The new one has a fancy socket in the
glove box that charges and transfers information from my iPhone. I bought
a lead to extend this socket up to a dash mounted phone holder so that I
can see the screen when using the Tom Tom app.

One lead was not long enough so I bought a second and had it
professionally installed behind the dash. Not DIY I know but I didn't feel
confident enough to start pulling the dashboard of a new car apart to
route the cable myself.

When plugged directly into the socket the phone takes a charge. When
connected via the leads the charge symbol shows on the phone screen but it
does not actually charge.

I have queried this with the cable manufacturers who claim it is probably
because two cables linked together is too long a run. They will happily
refund the cost of the cables but won't contribute towards having them
professionally replaced.

Any thoughts on the long run issue or whether they are liable for my
installation costs appreciated.

Mike

Since this "transfers information from my iPhone" it's a fairly specialized
cable. It's quite possible that your symbol means "someone plugged a cable
in" and not "I'm receiving enough juice to charge" (at least this may be how
Apple implemented the interface thinking, if I'm plugged in, a real Apple
product will charge me).

Silly question, but before any work started, did you try these cables
plugged end-to-end to see if they actually worked? As others have implied,
it's quite possible they are simply poor quality. Alternatively, the
installer might have broken them, perhaps pulling too hard to get them into
place and breaking one of the many wires inside? But you can't apportion
blame unless you did a "before and after" comparison, and it's not the cable
supplier's fault that you didn't I'm afraid.

Personally, I'd got to somewhere like Halfords, or better still somewhere
which specialises in car HiFi - they will probably have access to longer
cables (perhaps even building their own) and they can probably do all the
install for you. It's even possible that the cable in the glove box is
carefully threaded from almost exactly where you want it AWAY from your
preferred place and perhaps the original cable can simply be rerouted to end
where you want it, without any extensions etc.

Paul DS.