On 30/05/2012 15:12, Muddymike wrote:
I have recently changed my car. The new one has a fancy socket in the
glove box that charges and transfers information from my iPhone. I
bought a lead to extend this socket up to a dash mounted phone holder so
that I can see the screen when using the Tom Tom app.

One lead was not long enough so I bought a second and had it
professionally installed behind the dash. Not DIY I know but I didn't
feel confident enough to start pulling the dashboard of a new car apart
to route the cable myself.

When plugged directly into the socket the phone takes a charge. When
connected via the leads the charge symbol shows on the phone screen but
it does not actually charge.

I have queried this with the cable manufacturers who claim it is
probably because two cables linked together is too long a run. They will
happily refund the cost of the cables but won't contribute towards
having them professionally replaced.

They may be right, some data protocols don't work if the cable is too
long. I'm surprised that the charge icon shows when the phone isn't
getting charged, though.

Any thoughts on the long run issue or whether they are liable for my
installation costs appreciated.

If you had it professionally installed, then the installer should have
checked that it worked before it was released to you. If he didn't, then
he's liable to correct the problem, I'd have thought, unless he told you
beforehand that it was likely to be a problem and you told him to go
ahead anyway.

You may, of course, have one or more defective cables, and if so, the
seller is responsible for them under current legislation, and you are
entitled to refund, repair or replacement of any defective items. The
seller is not responsible for third party labour costs incurred in
fitting or removal.


--
Tciao for Now!

John.