On 12/03/2012 22:53, gremlin_95 wrote:
On 12/03/2012 22:34, John Rumm wrote:

I think it would be a very useful test of their tech support...

(especially for those of us thinking of installing a Vaillant shortly ;-)


Ahh, previous experience hasn't exactly been positive unfortunately.
Phone is answered fairly quickly and is a standard rate number but I
didn't have any confidence in what I was being told; I wanted to know
what control strategy to set the VRC430f to use, I was told the which
one to use in the end but no explanation of what it actually means or
does so I had to experiment in my own time and see the difference.
Emails were initially replied to within 24 hours but a follow up took
over 5 days

If you are considering a Vaillant, be aware that the current Ecotec
range is being replaced with a new range next month. I would either get
one now or wait till the new range has proven it self for a while! The
current range is excellent now as all the initial problems such as
rubber hoses, pressure sensors, pumps etc are all sorted out.

http://www.vaillant-vip.co.uk/

Our Vaillant has been in over 3 years now though and hasn't missed a
beat

Yes good point... wonder if that means the current range will get
discounted a bit to clear stocks?


--
Cheers,

John.

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