"Clive Summerfield" wrote in message
...

"Gary Cavie" wrote in message
t...
Does anybody have experience of the above?

We've had it for a couple of years, with no need for it - until tonight.

snip

I borrowed some rods, and had a puggle, but to no avail. Our drains
(we're on the end) serve 3 other properties before hitting the sewer.
Next door neighbours aren't there (they only visit every 6 weeks or so),
so I went to the nextdoor but one. His drains are clear, and on puggling
back towards us, I get about 3m then get a small trickle. 'Aha' I
thought, the problem is in between us. But their manhole is inside their
garage, and there's no access.

So I phone AW helpline, reasoning that somebody with some longer rods is
called for.

However, I get told that although it says evenings and weekends on the
policy, the chances of getting somebody out to sort this out before
tomorrow is very remote, as most drainage companies don't like to work
outside normal hours?!?!?!?

Does this sound like a fob-off, or a reasonable statement?

Sounds about par for the course with Anglian Water's insurance. A friend
had
a problem with a shared sewer (between 4 properties), which had collapsed
outside the boundary of the last property, but before it joined the main
sewer. When he first read the policy, it seemed to cover at least his
share
of the cost, but on contacting AW they pointed to small print which
specifically excluded shared sewers.

In his opinion the only thing the policy seemed to cover was burst pipes
and
interior plumbing problems.



Which is possibly covered by normal buildings insurance...


cheers
Richard

--
Richard Sampson

email me at
richard at olifant d-ot co do-t uk