"Bob La Londe" wrote in message
...
Ok... any of you guys deal with them? There is a Motion Industries shop
not far from my house, and I have looked up a couple items on their
website, but I haven't done any business with them yet. I was curious how
their over all business attitude is, and how they might treat a small
purchaser / hobbyist. Yes I know that will vary dramatically from
individual to individual, but often its also a reflection of the top down
management and customer service attitude.

Dayum..... all's I really care about is a decent return policy..... LOL!!!

But actually, it is a breath of fresh air to talk to a REAL company.... I
remember talking to Hariq, about my old surface grinder, or Baldor about
their lubrication, and it is real pleasure to be put on the line with a guy
who knows the stuff inside and out, and enjoys sharing it. And a rare
pleasure.

Visavis these companies -- and more recently, whole municipalities, like NYC
with that absurd 311 """"information board"""" -- who do all they can to
hide from the public, cuz the only thing they're willing to do is
automatically process yer online shopping cart. **** dat and **** them.

I email companies like this, with the message: If you had a fukn phone
number, I mighta done business with you.....

Along those lines, MSC and McMaster seem to hold up pretty well -- their
front line is pretty knowledgeable, helpful. Ditto a recent visit to the
very high-priced Grainger's, who found a part for me that was quite the
longshot. And of course charged me dearly for it....

Motion Industries was mentioned in the recent thread Cup Oilers, iirc.
--
EA