On 3/21/2011 1:35 PM, Steve Turner wrote:
On 03/21/2011 06:24 AM, Leon wrote:
wrote in message
...

wrote in message
I am going to start off with the fact that I like Lee Valley. I do
however agree that 2 weeks turn around is not good service especially
when the service to begin with, receiving a dinged tool, is a wash even
if you get the replacement next day. Good service is making sure your
customer does not have to call you back about a damaged part.

Honestly, that's sounds a little screwy, especially for Lee Valley. A
Starrett carbide scriber I bought almost a year ago from them, broke
about
1/8" of the tip off. Contacting LV, they immediately sent me a
replacement
with instructions to send the defective one back in the same box with
included postage paid return label attached.

I'd suspect that the delay might well be attributed to our vaunted
postal
delivery system. Compared to what you guys have in the US with really
fast
delivery times, our Canadian system is mired some place back many
decades.
Yes, the order was regular delivery schedule, but the cost for overnight
or rush type delivery is exorbitant under the Canadian postal
service. One
thing people can do with shipped orders from Lee Valley is get the
tracking number from their online account info page and then track it
through the post office.

I think our postal system is faster because it has less to deliver and
the
same amount of people. Cheaper for over night because they are trained to
loose money.
On line tracking? LOL. That gets updated for the first time about 1 day
after you receive the package.

I thought Lee Valley used FedEx and not the postal service of either of
our illustrious gubmints?

They are now using UPS here in the states, must have got a better deal.
I have had no problems with any of there shipments. 2-3 days from NY
to Wis.