"Dave Plowman (News)" wrote in message
...
In article ,
Bob Minchin wrote:
I've moved away from DL for motor and home insurance as a result of
offhand attitudes, unwillingness to negotiate on price, long delays on
their phone lines etc.

I *was* with DL for 2 cars and home insurance, more or less from when they
started out.

Yes, so were we. In fact we ( my OH and me) started with them back in 1985.


Then a couple of years ago, in the middle of a recession,
they tried to put up the home premium by 40%.

Yes, they seem to have done that to us as well but I had so many things on
it seemed easier to just allow it to renew.
They have also done some strange things like , without asking add green flag
cover and a courtesy car and upped the excess we would pay.

being remiss I didnt see any of this until I got told off for not telling
them and told I should look at the details. The thing was, they sent me a
renewal notice and said, if you are ahppy with this then you dont have to do
anything it will automatically renew. Inertia gets me and I dont act. But
its sneaky to change the cover when they say that they are sending a re
newal surely? I expected it to be the same as I took out originally.

I saw this especially yesterday because Mazda have also given me 3 years
RAC cover including Europe Assist - so the full works and I wanted to remove
green flag ( which I hadnt known about anyway and had Britannia Rescue
myself for me and OH's car) but they told me I could not do that.

So I ended up paying an extra 16pounds admin fee to just change the car
over.

They are not cheap. Even with discount ( so called ) for two cars, they are
dearer than others now.

I got a quote of AXA ( can anyone say what they are like? ) for £161 like
for like minus green falg and stuff. Direct line even online and
pretending I am a new customer want to charge me £206 . Do they still
belong to RBS? I asked RBS to quote and they offerred a so called discount
for me having home insurance with them. That was £206 too. I was charged
£291 for my old car and I am still paying an extra £16 admin to change to
a cheaper car.

he told me I could cancel it if I wanted but I wouldnt be able to get a
refund on the two months I have to run until the end of the Renault cover.

All this shoocl me because when I changed car last time ( 3 years ago - a
new car then too) they made adjustments to the old policy to account for a
lower premium on the new car and I dodnt have to pay any admin fee for
asking them to swap it. I am a captive customer effectively at the moment. I
cant move without losing money and if I want the car insured ( and husband
to drive) I have to pay the fee.

And I've never claimed on it.

No , neither have I.
Sorry to go on so much. I am just so upset.