In article ,
Arfa Daily wrote:
Part of his problem was that he felt that his customers preferred to
see a brand spanking new board come out of a box, with a shiny new
manufacturer's warranty.

I very much doubt many customers would watch the boiler being repaired -
or have clue or care what spares were being fitted.

The contract for the repair is with the repair man. He then has a contract
with his spares supplier.

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*Errors have been made. Others will be blamed.

Dave Plowman London SW
To e-mail, change noise into sound.