"BobS" wrote in message
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"Leon" wrote in message
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Not that Rockler does not have it's share of quality products but they
will soon begin selling Laguna products. We won't have to wait for a
trade show or go to California to see the Laguna products. We can add
Rockler to the list of options.


It's been a number of years sine we've had a woodworking road show out at
the Fairgrounds here in Syracuse but Laguna was at the next to last one
and didn't show up at the last show. I was trying my best to buy a
bandsaw at the show and their two sales guy's were both complete and
totally arrogant asses - a real tag team. I doubt they made many sales at
the show and they left me with the impression that Laguana could care less
if they sold you a tool or not.

I purchased a Delta the following day from Woodworker's Warehouse when
they were still in business. Smaller than what I wanted but it has worked
for me reliably and done everything asked of it over the years.

From the sounds of the other posts, Laguana has not changed and I really
doubt Rockler will influence their corporate persona or make their
customer service any better. Yes, I do think Rockler will sell more
Laguana tools than Laguana's own sales staff. Like Lee Valley, Rockler
knows what it takes to make a sale and to keep you coming back by
providing excellent customer service. Hopefully, you will be able to deal
with Rockler for any service issues.

Bob S.
Strangly enough, through my 3~4 month buying process, Laguna did not leave
me with that impression. They did not call me unless I wanted them to do so
and they quoted me a sale price that was good untill I could see the saw at
the coming show 2 months later. If the show price was less they would
match. The show price was no where near the quoted price.
I will say however the show sales guys were some what arrogant.
The Minimax guys were a three ring circus. They were showing broken band
saws and how strongly built they were. Not one was set up to do an actual
demonstration. Minimax being based in Austin TX, close to Houston, I made
an appointment to see a particular saw, called the day before to confirm and
went to take a look. All they had to show was another broken saw..... I
bought the Laguna. It was missing a ceramic guide and they promptly sent me
a new one although the saw worked just fine with out the lower thruss guide.