In message , ARWadsworth
writes
Andy Cap wrote:
Anthony R. Gold wrote:

Of course taking kids out on jobs is unprofessional, so you need to
explain that you are only offering to do that as a favour to them. I
guess you are a brilliant plumber who could benefit from a brief
course in bedside manner. Tony

Anyone with an ounce of common sense, would have been delighted to see
someone qualified at such short notice to dig them out of the crap and
willingly occupied the child, whilst the man was busy, even if only in
the selfish hope of minimising the bill. Pompous and stupid to boot.

I never spoke to the customers before I arrived there. The owner of the firm
had gone through a checklist of possible solutions with the customers before
phoning me. I apologised to the customers when I arrived about having to
bring a 5 year old with me.

What really got my back up was

1. The customers were nice and polite to my face but stuck the knife in when
my back was turned.

2. They were a pair of liars. They had not worked through the checklist with
the owner of the firm when they were on the phone. They just wanted someone
to come out and fix the fault for free.

3. Was I offered a brew? No

4. Why the hell should I have to apologise for turning up on a Sunday
morning to fix an easy fault (a fault caused by the customer)?

So, what was the actual fault ?


--
geoff