On 9/27/2010 8:57 PM, Steve B wrote:
wrote in message
...
Perhaps some of you do not know difference going back to finish job
or getting call back, now we are going on subject of warrantees

I had one call back in apx. 20 years, and the reason that I had that
because of manufacturing screwed up which I windup paying for it
That is also because I did not go by my own instinct but lessoning
to some else big mistake that will not happen again!!!



"Michael A. wrote in message
m...

"Lloyd E. Sponenburgh" wrote:

fired this volley in news:i7oa08$qa8$1
@news.eternal-september.org:

NO I charge minimum 3 hours plus 0.80 per mile plus tolls
if I need to go back and 4 hour if I don't need to go back

So, you're saying if you screw up, or you can't fix it on the first
call,
you charge more?

That's certainly in keeping with the "j.m" types I am familiar with.

In my business, if we screw up, we eat the sale, and replace the goods
at
no charge.


The same as when I was in the industrail electronics repair
business. If our tech missed a problem, all the customer paid for was
any additional parts. Id didn't make a lot of difference, since the
callback rate was under 1%.

My call back rate was also very low. That was because when I left, I was
100% sure that everything was done 100% right. I did not achieve 100%, as
there were human errors, but call backs will kill you, especially if they
are something that you should have done in the course of doing it right the
first time. Half to a whole day shot. And Zero income for it.

Steve



You know, if you tell the customer it was your fault and fix it, they'll
have more respect for you and call you back because you were honest with
them. I see guys try to pull the wool over the customer's eyes and they
will lose out when they get caught. I repaired a system for a friend's
elderly mother when a couple of guys came out and shorted out the
compressor for one of her AC units. They told her it would be $5000.00
to replace the whole system because it was all bad. The crooks are being
sued and I explained to the attorney what they did to destroy her
AC system. Such assholes are universally despised by most of the other
repair techs in the business because it tends to give everyone a bad
name. "Oh yea. all of those XXXX are crooks" is the impression that all
people will wind up with and it happens in all the trades.

TDD