My GE problem was solved by a really good customer service rep named Cindy.
She kept in touch with me daily, even if I didn't understand some of the
emails, and found the water softener dispenser that was supposed to come
with the machine which was Fed-Exed to me. The fact that it was missing when
my machine was delivered a couple of weeks ago was not a life changing event
or anything, but it was inconvenient, and I wanted what I paid for. I'm glad
that it resolved and thanks to all who suggested ways to handle it.

Cheri