On Jul 27, 4:37*pm, DerbyDad03 wrote:
On Jul 27, 4:28*pm, wrote:

On Jul 27, 2:13*pm, DerbyDad03 wrote:

It's been a while since I traded in a Craftsman tool under the
lifetime warranty, so maybe I just don't remember this happening last
time.

Same thing here. A bit disappointed that they have taken that route -
cost cutting, I guess.

The guy said they now have to replace with "refurbished" items before
replacing with new tools.

"A bit disappointed..."

I was too, for about a second, but then I found it real easy to
rationalize it away.

If my car breaks under warranty, I don't get a new one...I basically
get a "refurbished one". They fix what's wrong, maybe with new parts,
but it's still a "used car".

I guess the same goes for something like the ratchet handle. As long
as the "gears" work, I'm not going to be concerned about a scratch on
the handle section. Trust me, I didn't wrap it in a cotton towel and
lay it gently in my tool box when I got home. ;-)

Besides, as long as it has still has the lifetime warranty, I'll just
take it back again. Of course, if I'm going back every 2 weeks for the
same tool, I'll voice my objections until I get satisfaction.

I guess I can live with it too. Not my experience in the past
though. Might help to see which stores have how much inventory of
scratch and dents and go to the store least likely to have any.