In message , geoff
writes
In message , Graeme
writes

RM can, and do.

No they can't

Yes, they can. You give up too easily. Pointless phoning the national
'helpline', where, as you say, some bint will tell you to fill in a
form. Phone the local depot and raise hell until the manager speaks to
you. Get his name and number, for future reference.
--
Graeme