Hi

I recently purchased a chrome towel warmer for the bathroom. Plumber
fitted it and switched CH system on. Four of the fourteen bars appear
not to be heating, certainly not nearly as much as the other bars. The
plumber said it wasn't normal and that it was probably faulty. I sent it
back to the sales co, who sent it to the manufacturer for testing.

The manufacturer has said that it is heating fine (albeit with an
electric element rather than a pumped system.) The sales co now want to
charge me for two wasted courier journeys to return it to me.

First, is it normal for these rads to have some bars that don't heat up
very much? Second, can / should they charge me for this? As far as I am
concerned the rad doesn't work as I expected it to. If I reject the
goods, are they likely to take the delivery charge out of my refund?

Thanks for any advice you can offer - I am aware some of my questions
should perhaps be in the legal / finance groups and I will post there if
more appropriate.

S