" wrote:

On May 24, 9:58 pm, "Michael A. Terrell"
wrote:
"Lloyd E. Sponenburgh" wrote:

I thought I would spread the news about an issue I had with Home Depot
Friday.

We had a trenching crew cut a buried feeder to our water pump. It was
old direct-burial UF-TW, and I knew the size and length. I decided to go
THHN/THHW in a pipe this time to do the job right.

I sent an errand boy down to HD with the specs IN WRITING.

So, I get a call from the store saying the "woman needs to talk to me."

I had spec'd the gauge (#2AWG copper or 1/0 aluminum), the insulation
type, the number of conductors, and the length. In writing.

She said, "you don't know what you want" (!). Explained to her the load,
the length, the application and the ampacity of those two wires I'd
spec'd.

She said, "Aluminum is against the law -- it's too dangerous -- we don't
sell it." Hmmm... I guess the utility companies haven't heard that one
yet.

OK, lady, do you carry COPPER? "Yes, but it's going to be expensive."
Sure... retail copper always is. "If we cut it, you cannot return it."
Yep... cut goods, all sales are final.

"What do you want, EXACTLY?". #2AWG copper, THHN/THHW, 250', one piece
please.

So the boy comes back asking for help to unload. Huh? In the bed of the
truck is a single spool of about 300lb of 2/0 copper THHN. Spool is a
factory spool, sealed, marked "250-feet, 2/0, THHN". WTF?

Call the sto "sorry you can't return cut wire". It's not cut, its on
a factory sealed spool, and it's NOT what I ordered IN WRITING. "Sorry,
we don't accept returns of cut wire."

OK, you're getting it back anyway, and I'm calling the credit card folks
to report fraud. You're getting it back no matter what, and I'm getting
my money back. Plus I'm going to sue the daylights out of you for
shutting down my factory while we sort this out. "What's your number;
we'll call you back."

Now it's 3:30PM. This has been going on since 9:45. Finally the store
manager calls back an says, "It's our policy not to accept cut wire back,
but we'll do it just this one time."

This time, they miraculously had what I'd asked for the first time, and
by 4:30, we had our pump back on.

Next time you need something from Home Depot -- go to Lowes.

My dad has been waiting over six weeks for Lowes to deliver and build
the shed he paid for. They just keep putting him off with one lame
excuse after another. At least Home Depot had the balls to admit they
didn't have a certified contractor to do the work when he talked to
them.

--
Anyone wanting to run for any political office in the US should have to
have a DD214, and a honorable discharge.

We were working on a house at the same time a kitchen contractor
working through HD was supposed to install the custom cabinets from
HD. They ripped out the old stuff because HD said everything was in so
do the demo. When the shipment got dropped they started opening them
up to install and over a third of the cabinets were damaged. Of course
the range and sink cabinets were damaged. So sorry no home cooking
until the replacement shows up in 3 weeks.
Karl


I guess they aren't worried, now that HD and Lowes are the only
players in a lot of places. Builder's Square went bankrupt, and 84
lumber disappeared around here. The other places either are too small
to offer those services, or only sell to contractors.


--
Anyone wanting to run for any political office in the US should have to
have a DD214, and a honorable discharge.