"Bill" wrote in message
...
On 4/8/2010 8:43 PM, Sanity wrote:

Just a little note. I just received an email from their claims
department. They asked for two days and then they'll make me an offer.
So evidently I was right and some of you sideline lawyers are wrong.
Lowe's protects itself by making all it's vendors offer a guaranty or
warranty in their purchase agreement. If the vendor refuses to honor
that warranty Lowe's will in most cases and subrogate against the
vendor. I'll post in a few days with the exact outcome.

From whose claim department? I'm assuming Lowes.

BTW I had a much different experience with Lowes. I bought a ceiling fan
from them 8 years ago and it died recently (it had a remote and neither
the light nor fan worked and it was not the remote that was the problem).
It was a Harbor Breeze, which is their house brand. The box said "limited
lifetime warranty" but I couldn't find anything in the box which explained
what that covered (I probably threw it out). I called the phone number on
the box and after being told to call another number and then being told to
call another number (they have multiple companies making Harbor Breeze
fans and they probably were not the same as they were 8 years ago), and
eventually having someone take a message and not get back to me, I emailed
Lowes at the wecare address you gave in your original post. I got email
back from them asking which of their stores I would like them to have
contact me. I picked a store and got a call from the lighting manager the
next day and I brought him the fan and he said he would make some calls.
After a few days he called and said he could not figure out who to talk to
but that the store would honor the warranty and I should come in and pick
out a new fan. Needless to say I am now a big Lowes fan. Oh, and the new
fan also says "limited lifetime warranty" on the box. Hopefully I won't
have to use it.

Bill

I've dealt with Lowe's for years and have always been satisfied and I hope I
remain the same.